KVH Watch® Offers Remote Expert Intervention for Real-time Support at Sea Using High-speed Satellite Connectivity
KVH Watch IoT Connectivity as a Service, introduced last year, provides maritime equipment manufacturers, multicard service providers, and shipyards with access to 24/7/365 secure data from onboard equipment. Featuring a dedicated cybersecure terminal, KVH Watch enables an independent, air-gapped data flow that does not use the vessel’s primary satellite communications system.
Adding to the KVH Watch solutions, KVH will offer Remote Expert Intervention, a satellite optimized video collaboration application designed to enable on-demand high-throughput remote support sessions between vessels at sea and experts on shore. The focus on remote collaboration enables maritime equipment manufacturers to use their most experienced experts on shore to give real-time guidance to onboard crew for troubleshooting, repair, and identification of replacement parts that are needed, thereby avoiding costly service calls, minimizing delays in port, and making support more effective.
“By using deep sea transit time, Remote Expert Intervention goes well beyond simply monitoring the performance of onboard equipment,” says
KVH Watch services also include Flow, which provides high-performance connectivity for IoT platforms, and Flow Intervention, which boosts data capacity to speeds as fast as 10/3 Mbps for bulk file transfers, very high-frequency data investigations, and application updates.
Remote support at sea is particularly relevant during the COVID-19 pandemic and for the future of the digital ship as maritime operators seek increased operating efficiencies by adopting a range of digital processes including cloud-based services, telemedicine, video conferencing, virtual payments, and electronic invoicing, according to industry experts. Current IoT solutions that utilize cellular connectivity fall short due to being out of range while at sea and unpredictably expensive when roaming. Solutions relying on L-band suffer from limited and expensive bandwidth; they cannot support high-speed bursts or video sessions at sea.
KVH also offers IoT InsideTM, an IoT solution for vessel operators using their new or existing KVH TracPhone® V7-HTS and TracPhone V11-HTS antenna systems. These systems offer both a high-speed and unlimited use data channel that can be used by vessel managers to provide VSAT connectivity for operations and crew while also supporting data transfers for remote equipment monitoring. Other IoT Inside features include vessel tracking managed through KVH’s secure myKVHTM portal and mini-VSAT ManagerTM, and IoT Proactive Monitoring, which safeguards every fielded KVH HTS terminal with continual performance measurements.
KVH is a mobile tech innovator that provides connectivity solutions for commercial maritime, leisure marine, and land mobile applications on vessels and vehicles, including the award-winning TracPhone and TracVision® product lines, the global mini-VSAT Broadbandsm HTS network, and AgilePlans® Connectivity as a Service (CaaS). The company’s
Note to Editors: For more information, please visit KVH’s maritime IoT solutions website, kvh.com/IoTsolutions. High-resolution images of KVH products are available at the
This press release contains forward-looking statements that involve risks and uncertainties. For example, forward-looking statements include statements regarding the expected competitive advantages of KVH Watch, anticipated date of commercial availability, the scope of services to be offered, the pricing and expected benefits of KVH Watch, and the predicted impact on customer expenditures. Actual results could differ materially from the forward-looking statements made in this press release. Factors that might cause these differences include, but are not limited to: unanticipated technical and other challenges that arise during beta testing and launch of new services; unanticipated technical, legal, and regulatory delays with the launch of the new services; customer response to KVH Watch; potential future changes to the pricing or other terms of KVH Watch; and potential unforeseen costs or expenses of providing the products and services included in KVH Watch subscriptions. These and other factors are discussed in more detail in KVH’s Form 10-K and Form 10-Q filed with the
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Source: KVH Industries, Inc.